Privacy Policy

Thornton Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, stored, and otherwise handled when you visit this website, call us, or submit a call request or service request form. By accessing or using this website, calling us, or submitting your information, you agree to the terms of this Privacy Policy.

This website is primarily informational and is intended to help users learn about appliance repair services and request contact regarding service-related needs. This website does not process purchases, payments, or credit card information through the website.

We may collect personal information that you voluntarily provide when you contact us or submit a request through the website. This information may include your name, phone number, email address, address, appliance information, service details, and any other information you choose to provide in your message or request.

We may also collect information when you contact us by telephone or text message, including the phone number used, the date and time of contact, and the content of communications you choose to provide. If you leave a voicemail, send a text message, or otherwise communicate with us, we may retain those communications for customer service, operational, training, quality assurance, recordkeeping, and dispute resolution purposes.

In addition to information you provide directly, we may automatically collect certain non-personal or device-related information when you visit the website. This may include browser type, operating system, device type, IP address, general location data derived from IP address, referring pages, pages viewed, dates and times of access, time spent on pages, clicks, and other standard website usage data. This information may be collected through cookies, web beacons, pixels, server logs, and similar technologies to help us understand how the website is used and to improve website functionality and user experience.

Cookies and similar technologies may be used to remember user preferences, analyze website traffic, enhance site performance, and support internal business operations. Most web browsers allow you to control cookies through browser settings. If you disable cookies, some website features may not function properly. By continuing to use the website, you understand that non-personal browsing data may be collected through cookies, web beacons, and similar technologies for analytics, functionality, and user experience improvement.

We use collected information to respond to service requests, communicate with users, schedule appointments, provide customer support, verify and process inquiries, improve our services, improve the website, maintain business and operational records, detect or prevent misuse, enforce our policies, and comply with legal obligations. We may also use information to follow up regarding your request, service status, related services, and other service-related communications.

By contacting us through the website, by telephone, or by any submitted request form, you expressly agree to allow us and our partners to contact you by phone, email, or text message for service-related purposes. These communications may include responses to your inquiry, appointment coordination, service updates, confirmations, follow-up messages, and communications reasonably related to your requested services. Your consent to receive these communications is part of your use of the website and service request features.

You understand and agree that the information you provide may be shared with trusted partners, contractors, technicians, dispatchers, service providers, affiliates, communication providers, and other third parties as reasonably necessary for operational purposes, customer support, scheduling, fulfillment of requested services, lead handling, technical support, hosting, analytics, website maintenance, or other legitimate service-related business needs. We may also share information when we believe disclosure is appropriate to protect rights, property, safety, users, the public, or to comply with applicable law, legal process, or governmental request.

Our sharing practices are intended to support the operation of the website and the delivery of requested appliance repair-related services. By submitting your information or contacting us, you acknowledge and agree that your information may be shared with our trusted partners for operational and service needs.

We do not state that we sell personal information for monetary payment through this website. However, information may be disclosed to service providers and partners as described in this Privacy Policy to support operations, communications, analytics, and service fulfillment.

This website is not intended for children, and we do not knowingly request or target information from children. Users should be of legal age to request services or should use the website only with appropriate permission and supervision. If information is believed to have been submitted improperly, we may remove it when reasonably practicable.

We use reasonable administrative, technical, and organizational measures intended to help protect information against unauthorized access, use, alteration, or disclosure. However, no website, email system, data transmission, or storage system can be guaranteed to be completely secure. By using this website or communicating with us electronically, you acknowledge that you provide information at your own risk.

Because service request submissions are sent by email, you understand that email may not always be a fully secure method of communication. By submitting a call request or service request form, you consent to the transmission of your information by email and to our use of email, phone, and text to respond to your request and provide service-related communications.

We may retain personal and non-personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, scheduling, recordkeeping, legal compliance, enforcement of agreements, analytics, and dispute resolution. Retention periods may vary depending on the nature of the information and the purpose for which it was collected and maintained.

You may request that we stop contacting you by phone, email, or text for future non-essential communications by calling (720) 310-8464. Even if you opt out of certain communications, we may still contact you as necessary regarding an active request, ongoing service matter, legal obligation, recordkeeping requirement, or other permitted service-related purpose.

This website may contain or rely on third-party tools, technologies, hosting environments, analytics services, communication platforms, or integrations that support website operation and customer communications. Such third parties may have access to certain information as necessary to perform services on our behalf or to support website functionality and communications. Their handling of information may also be subject to their own terms and privacy practices.

Users are responsible for ensuring that the information they submit is accurate and that they have the authority to provide it. By using the website and submitting information, you represent that the information provided is truthful and submitted for legitimate service-related purposes.

By using this website, submitting a request, calling us, or otherwise communicating with us in connection with services, you agree that any dispute, claim, or controversy arising out of or relating to the website, your use of the website, your communications with us, or any services requested or discussed must first be addressed through direct good-faith negotiation. You agree to waive any right to sue or take legal action beyond direct negotiation for disputes related to the website or services.

To the maximum extent permitted by applicable law, you further agree that any recovery, damages, or compensation of any kind arising from or related to the website, submitted requests, communications, or services shall be limited to a maximum total amount of $100. This limitation applies regardless of the theory of liability, whether based on contract, tort, negligence, strict liability, statute, or otherwise.

To the maximum extent permitted by applicable law, you also agree that each party shall bear its own legal fees, costs, and expenses in connection with any dispute, claim, or disagreement relating to the website or services, regardless of outcome.

Nothing in this Privacy Policy is intended to waive any rights or protections that cannot be waived under applicable law. If any provision of this Privacy Policy is found unenforceable or invalid under applicable law, that provision shall be interpreted as narrowly as necessary or severed to the extent necessary, and the remaining provisions shall remain in full force and effect.

We may update or modify this Privacy Policy from time to time to reflect changes in business practices, technology, legal requirements, website features, or operational needs. Any updated version will become effective when posted on the website. Your continued use of the website or continued communications with us after changes are posted constitutes your acceptance of the revised Privacy Policy.

By visiting this website, submitting a call request or service request form, calling us, texting us, or otherwise providing information, you acknowledge that you have read, understood, and agreed to this Privacy Policy, including the collection and use of personal and non-personal information, the sharing of information with trusted partners for operational and service needs, the use of cookies and web beacons, consent to service-related contact by phone, email, or text, the dispute resolution limitation to direct negotiation, the waiver of legal action beyond direct negotiation, the limitation of compensation to $100, and the requirement that each party bear its own legal fees and expenses.